Payments Support Specialist

Job Summary

A company is looking for a Payments Support Specialist to provide exceptional client support for their Payments platform.

Key Responsibilities

• Deliver world-class service to clients regarding the Payments platform, addressing their goals and issues
• Coordinate contractor outreach and training to ensure readiness and timely onboarding processes
• Act as a Subject Matter Expert (SME) for the payments platform, offering guidance to internal teams and customers

Required Qualifications

• Prior customer support experience preferred
• Ability to work independently and collaboratively
• Initiative to identify and lead process improvement projects
• Proficiency in Excel and PowerPoint
• Bilingual in Spanish is desirable