Technical Product Support Engineer

Job Summary

A company is looking for a Technical Product Support Engineer, AMER (Remote).

Key Responsibilities

• Troubleshoot VoIP/SIP calls and RTP packets to identify call issues
• Replicate and resolve API issues reported by customers using Postman
• Analyze faxing issues using T.30 and T.38 protocols and internal tools

Required Qualifications

• Knowledge of SIP, RTP, T.38, and related VoIP protocols
• Experience in a product support or application role
• Familiarity with web technologies such as APIs and SDKs
• Experience with SMS over SIP SIMPLE, SMPP, or HTTP
• Confidence with technology and network troubleshooting tools like Wireshark