Account Executive (NY/LA)

To apply for the Account Executive position at Tapcart, candidates should have at least 5 years of software sales experience, with a preference for SaaS backgrounds. A strong track record of success in selling into mid-market and enterprise companies on Shopify, along with experience managing complex sales cycles, is essential. Additionally, strong communication skills and a Bachelor's degree are required to effectively engage with C-level executives.

As an Account Executive at Tapcart, you will be responsible for expanding our business by establishing relationships with large brands on Shopify. Your main tasks include sourcing and managing a pipeline of qualified accounts, performing strategic discovery to understand client needs, and achieving sales goals that contribute to both Tapcart's and customers' revenue growth.

At Tapcart, you can expect a dynamic and collaborative working environment where your contributions are valued. We prioritize team culture and aim to make every day fun, challenging, and rewarding. Our startup environment encourages creative problem-solving and growth, allowing you to develop your skills while making a tangible impact.

Tapcart supports its Account Executives through thorough training and by providing valuable resources, including access to marketing and partnership teams. You’ll have the opportunity to collaborate with our solutions team to customize sales presentations, enhancing your ability to secure and grow accounts effectively.

Yes, the Account Executive role at Tapcart does include some travel, estimated to be once per quarter. This travel may vary depending on team dynamics and customer events. It’s a fantastic opportunity to meet clients face-to-face and strengthen professional relationships.

Tapcart offers a comprehensive benefits package to its Account Executives, including stock options, 401(K), full medical, dental, and vision insurance coverage, life and disability insurance, flexible PTO, and 11 paid holidays. Additionally, employees receive a stipend for outfitting their home office and ongoing merchant shopping stipends.

As an Account Executive at Tapcart, employing solution selling techniques will be key to your sales success. Understand the unique needs of your clients and how Tapcart's offerings can meet them. Build strong relationships and depth of knowledge about your prospect's business while delivering persuasive, solutions-oriented presentations.

In your response, highlight specific instances where you've successfully navigated complex sales cycles within the SaaS environment. Be sure to mention how you identified customer needs and customized your sales approach accordingly. Metrics and outcomes will further strengthen your answer.

Discuss your strategies for both inbound and outbound lead generation, including the tools and techniques you prefer. Emphasize the importance of research and understanding your target market to identify and engage potential clients effectively.

Explain your method for tracking and prioritizing leads, ensuring consistent follow-ups, and maintaining detailed records. Highlight your proficiency with tools such as Salesforce, where you meticulously log account details and forecast accurately to drive success.

Address how you view objections as opportunities to understand client concerns better. Highlight techniques such as active listening, validating their issues, and offering tailored solutions that illustrate the value of Tapcart's services.

Share a specific story involving your approach, the challenges faced, and how you went above and beyond expectations. Discuss the strategies you implemented and the final outcomes that resulted in your success.

Discuss the significance of trust, consistent communication, and delivering value beyond the sale. Emphasize how you approach ongoing engagement with clients to ensure satisfaction and create opportunities for upselling.

Mention your belief in the importance of inter-departmental collaboration and how you would actively share feedback from the sales field to assist product teams in developing features that truly resonate with users.

Share your passion for innovative solutions and how it aligns with Tapcart’s mission in the ecommerce space. Discuss your adaptability, enthusiasm for collaboration, and commitment to creating impactful work experiences.

Explain your approach to continuous learning, whether through webinars, industry publications, or networking events. Mention how staying informed helps you provide the best solutions to your clients.

Describe your view of the Account Executive as a vital link between the company and its clients. Discuss how your efforts in building relationships not only drive sales but also contribute to customer retention and satisfaction, ultimately impacting the company’s bottom line.