Support Delivery Manager

Job Summary

A company is looking for a Support Delivery Manager, Remote.

Key Responsibilities

• Develop partnerships with stakeholders and manage premium accounts using product knowledge
• Create strategic Service Improvement Plans to enhance processes and operational efficiency
• Monitor performance metrics, identify risks, and coordinate customer escalations across multiple teams

Required Qualifications

• 8 years of relevant experience in Computer Science, Engineering, or related fields
• Experience in account management or customer success in a technical environment
• Experience analyzing data for continuous process improvements
• Basic understanding of networking, cloud security, and internet protocols (DNS, HTTP, TCP/IP)
• Familiarity with security technology and compliance concepts