Student Experience Specialist - job 1 of 3

Job Summary

A company is looking for a Student Experience Specialist to provide support to students preparing for exams.

Key Responsibilities

• Serve as the primary point of contact for students via chat, phone, and email, offering timely and empathetic support
• Assist students with navigating course materials, testing logistics, and personalized study planning
• Update and maintain records in internal databases and track student satisfaction metrics

Required Qualifications

• Bachelor's degree or equivalent experience
• 1-2 years of experience in customer service or student-facing roles
• Tech-savvy and comfortable with systems like Intercom and HubSpot
• Experience or familiarity with MCAT, LSAT, or the test prep space is a plus
• Self-starter who thrives in a remote team environment