Online Banking Operations Specialist - job 1 of 2

Job Summary

A company is looking for an Online Banking Operations Specialist to provide operational support for the Online Banking Department.

Key Responsibilities

• Provide professional client support and service for online banking inquiries and account maintenance
• Deliver Tier 2 support via phone, email, and chat, while identifying trends and resolving issues
• Review exception reports, recommend corrective actions, and ensure compliance with policies and regulations

Required Qualifications

• High School Diploma required; equivalent combination of education and experience may be considered
• 0 to 2 years of experience in online/retail banking, call center, or related fields preferred
• Knowledge of retail banking products and online banking services
• Ability to analyze client-related financial information
• Familiarity with policies, procedures, and government regulations related to banking operations