Care Coordinator

A Care Coordinator at Strive Health serves as a vital link between patients and their healthcare team. This role involves performing follow-ups, coordinating appointments, and ensuring patients receive necessary resources for managing chronic kidney disease (CKD) and End-Stage Renal Disease (ESRD).

To be considered for the Care Coordinator role at Strive Health, candidates should have a combined total of at least 2 years of relevant education or experience, along with current BLS or CPR certification. Strong skills in communication and a customer-oriented attitude are also essential.

Strive Health supports its Care Coordinators with extensive training, continuous professional development opportunities, and a comprehensive benefits package, ensuring that they have the tools required to effectively manage patient care and communication.

During the interview process for the Care Coordinator position at Strive Health, you can expect to discuss your experience in healthcare, problem-solving skills, and how you coordinate care for patients. Behavioral questions will focus on your ability to communicate effectively with various stakeholders.

While previous experience in a healthcare setting is preferred, Strive Health encourages all qualified applicants to apply. The company values a commitment to learning and a passion for patient advocacy as essential attributes.

Strive Health is recognized for its award-winning workplace culture, and Care Coordinators find it appealing due to the collaborative environment, strong support from teams, and the company’s commitment to a meaningful mission in transforming kidney care.

Strive Health values work-life balance and offers flexible scheduling options for Care Coordinators to best meet patient and personal needs, contributing to a fulfilling career in healthcare.

Effective prioritization involves assessing the urgency and complexity of each patient's needs. I utilize Task Management techniques, such as creating lists and tracking follow-ups, to ensure important appointments or needs are addressed promptly, illustrating my organizational skills.

I employ active listening and clear, concise messaging to ensure effective communication. Utilizing follow-up calls and emails helps reinforce information while providing reassurance to patients that their concerns are being addressed.

Definitely! I once managed a situation involving a frustrated patient who was concerned about their medication. I calmly listened to their concerns, validated their feelings, and clarified the medication process to provide transparency. This helped rebuild trust and reassured them of our support.

I leverage digital tools to maintain structured records for each patient. Utilizing scheduling software allows me to keep up with appointments, check-ups, and follow-ups systematically, reducing the likelihood of any missed communications.

Teamwork is crucial in my role as a Care Coordinator. Regularly collaborating with my colleagues helps me gain insights into complex cases and align our efforts for the best patient outcomes, creating a cohesive care experience.

Following up involves schedule regular touches, whether through phone calls or messages. I provide updates on their care plans and ensure they feel supported, allowing for a two-way communication channel that fosters trust.

One challenge might be managing diverse patient needs. I would address this by being adaptable and continuing to learn about available resources and best practices, ensuring my approach remains patient-centered and effective.

I provide educational materials tailored to each patient’s understanding and background while taking the time to clearly explain medical concepts in layman's terms. This empowering approach equips patients with knowledge about their health conditions.

Working at Strive Health excites me because of its focus on transforming kidney care. The company’s commitment to collaboration, diversity, and holistic support aligns with my values, and I am passionate about making a positive impact in patients' lives.

In such scenarios, I would promptly assess the situation to identify the cause of the interruption. Quick communication with the patient and all relevant providers ensures that we address any gaps in care promptly while reassuring the patient that we are actively working on a solution.