Strategic Customer Success Manager - job 1 of 16

Job Summary

A company is looking for a Strategic Customer Success Account Manager.

Key Responsibilities

• Drive strategic renewal and adoption outcomes for a portfolio of top-tier customers
• Conduct regular business reviews to align on goals and highlight value from solutions
• Serve as an escalation point of contact and guide resolution efforts for customer concerns

Required Qualifications

• BA/BS degree or equivalent work experience
• 8+ years in Sales, Renewal Management, Account Management, or Customer Success within SaaS
• Experience negotiating complex, high-value contracts
• Familiarity with enterprise deal cycles and working with executive stakeholders
• Experience with Salesforce