Senior Customer Engagement Manager

Job Summary

A company is looking for a Senior Customer Engagement Manager to drive retention and growth in their supplemental education account portfolio.

Key Responsibilities

• Serve as the primary contact for stakeholders, gathering and relaying feedback to internal teams
• Develop and implement engagement plans focused on account retention and revenue growth
• Monitor account health and risks, providing insights to the sales team for strategic planning

Required Qualifications

• Bachelor's Degree in Business or a related field
• Minimum of 4 years of experience in customer experience, account management, or program management
• Experience in process management and strategic analysis
• Demonstrated ability for cross-functional collaboration
• Flexibility and adaptability in a transforming organization