Job details

Service Advisor - Town & Country Ford

Company Description

At Town & Country Ford a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

· Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

· Greets customers in a timely, friendly manner.

· Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

· Test-drive the vehicle or refer to the test technician as necessary.

· Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

· Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

· Maintains a dealership-prescribed standard for “hours per customer repair order written."

· Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

· Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

· High school diploma or the equivalent.

· Ability to read and comprehend instructions and information.

· Two years of experience in a dealership position.

· General knowledge of vehicle mechanical operations.

· ASE certification preferred.

· Sales experience preferred.

· Professional personal appearance.

· Excellent oral and written communication skills.

· All applicants must be authorized to work in the USA

· All applicants must perform duties and responsibilities in a safe manner

· All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Service Advisor - Town & Country Ford, Sonic Automotive

At Town & Country Ford, part of the Sonic Automotive family, the role of a Service Advisor is vital to our commitment to customer success and satisfaction. As a Service Advisor, you'll charter the course for customers visiting our service department, helping them efficiently schedule service work and upselling additional services when required. You’ll primarily greet customers with a warm smile and a friendly approach, efficiently gathering vehicle and customer information to provide accurate cost estimates on repairs and services. The heartbeat of this position lies in ensuring a smooth service experience; checking in on repairs throughout the day, communicating any changes to customers, and obtaining their approval for additional work as necessary. This role requires a robust understanding of vehicle operations along with excellent communication skills, making it essential to advise customers on proper vehicle maintenance and care. With a strong emphasis on maintaining high Customer Satisfaction Index ratings, you'll help foster trust and loyalty among our clientele. Your expertise will not only help improve our dealership's reputation but also ensure that customers leave with their vehicles running at their best. For those aspiring to grow in the automotive sector, this position at Town & Country Ford offers extensive training, competitive compensation, and the support of a collaborative team. Join us to advance your career while making a tangible impact on our customers’ vehicle reliability and satisfaction.

Frequently Asked Questions (FAQs) for Service Advisor - Town & Country Ford Role at Sonic Automotive

What are the main responsibilities of a Service Advisor at Town & Country Ford?

A Service Advisor at Town & Country Ford is primarily responsible for scheduling service appointments, greeting customers, providing written cost estimates, maintaining communication throughout the service process, and advising customers on vehicle maintenance to ensure satisfaction and trust.