SMB Account Management Manager

Job Summary

A company is looking for a Manager, SMB Account Management.

Key Responsibilities:

• Lead and mentor a growing SMB account management/customer success team
• Manage high-volume SMB accounts focusing on renewals, upsells, and account health
• Partner with Revenue Operations to design and implement customer engagement tools

Required Qualifications:

• 5+ years in Customer Success or Account Management
• 2+ years of experience managing teams
• Expertise in Salesforce for customer engagement and retention
• Experience developing scalable customer success and renewal programs
• Strong project management skills in SaaS or recurring revenue business models