Account Manager

The Account Manager at Slasify is responsible for developing trusted advisor relationships with clients, ensuring the timely delivery of solutions, and managing client onboarding and offboarding processes. They play a key role in communication between clients and internal teams, providing updates on initiatives and collaborating on financial matters like invoicing.

To qualify for the Account Manager position at Slasify, candidates should have 2-3 years of experience in a client-facing role. Experience with CRM software and project management tools is essential, along with excellent organizational and communication skills. Fluency in English and Vietnamese is a must, with Mandarin Chinese being a definite plus.

While prior remote work experience is not strictly required, it is highly advantageous for the Account Manager role at Slasify. The ability to work independently and effectively manage client accounts and projects without constant supervision is critical in a fully remote setting.

Slasify offers perks such as unlimited holidays, flexible working hours, and a unique laptop buy-back policy. Additionally, seasonal bonuses further contribute to the supportive work environment designed for work-life balance and employee satisfaction.

The Account Manager at Slasify collaborates closely with various teams, including sales, finance, and leadership. They communicate updates about client accounts, assist with initiatives, and address any challenges that may arise, ensuring a seamless experience for all stakeholders.

Success as an Account Manager at Slasify requires strong problem-solving abilities, attention to detail, and exceptional organizational skills. Candidates should also possess excellent verbal and written communication skills, along with a collaborative mindset and patience for cross-cultural interactions.

Yes! Slasify operates a fully remote team, which means as an Account Manager, you can work from anywhere. This flexibility is part of what makes working at Slasify a unique experience, promoting a diverse and global workforce.

In answering this question, highlight specific examples of your previous roles where you managed client relationships. Discuss your approaches to onboarding and offboarding, addressing client needs, and resolving any issues. Be sure to underline your ability to maintain a smooth line of communication, prioritizing the client's objectives.

Use this opportunity to demonstrate your organizational skills. Explain your methods for prioritizing tasks, using project management tools, and your strategies for ensuring all client accounts receive the attention they deserve. Sharing a real-life situation can add credibility to your answer.

Talk about your approach to relationship-building, such as regular communication, understanding client needs, and being proactive in providing solutions. Highlight your ability to listen actively and adapt to the client's changing demands.

In your response, outline the steps you would take to address the situation calmly and professionally. Discuss the importance of empathy, seeking to understand their perspective, and working collaboratively towards a solution that satisfies both parties.

Provide a specific example where you identified an opportunity for upselling based on your understanding of the client's needs. Discuss how you presented the additional service and what positive outcomes resulted from that interaction.

Mention any CRM or project management tools you have experience with, and describe how you utilize them to ensure all information is organized and easily accessible. Emphasize the importance of these tools in maintaining client relationships and keeping projects on track.

Explain your preferred methods for reporting to leadership, such as preparing monthly reports, organizing check-in meetings, and using visual aids to present data clearly. Stress the importance of transparency and regular updates in maintaining a strong working relationship with leadership.

Reflect on your skills and experiences that align with the role's requirements. Draw connections between your client-facing expertise, organizational skills, and cultural adaptability, emphasizing your enthusiasm to contribute to Slasify's mission.

Discuss your methods for double-checking records, utilizing software tools, and collaborating with finance teams to maintain accuracy in accounts. Emphasize the role of attention to detail and effective communication in this process.

Talk about your proactive strategies for conducting research, seeking input from colleagues or industry experts, and maintaining curiosity. Share an example of how you've successfully learned about an industry to better serve a client in the past.