Sales Engineer

A Sales Engineer at Sinch acts as a subject matter expert on our products and provides pre-sales support. Responsibilities include conducting product demonstrations, engaging with clients, and helping craft tailored solutions that elevate customer communications.

To apply for the Sales Engineer role at Sinch, visit our careers page and submit your application in English. Ensure you highlight your customer-facing experience, technical expertise, and any relevant project management skills.

Candidates for the Sales Engineer position at Sinch should hold a university degree in a technical field and have at least three years of experience in customer-facing roles within the mobile, telecom, or software industries. Strong communication skills are crucial.

Sinch partners with a wide range of companies, including well-known brands such as Google, Uber, and PayPal, to deliver exceptional customer communication solutions across various channels like mobile messaging, voice, and email.

At Sinch, we foster a work culture guided by values like 'Dream Big', 'Win Together', 'Keep it Simple', and 'Make it Happen'! We embrace innovation, teamwork, and open communication, creating an environment that encourages personal and professional growth.

While the Sales Engineer position may not have a fixed location, Sinch supports flexible working arrangements. We value diverse work environments that accommodate personal needs while maintaining collaboration and team synergy.

Key skills for a Sales Engineer at Sinch include expert knowledge of end-to-end solution matching, excellent presentation and communication abilities, and experience engaging with enterprise-level clients. Bilingualism, especially in English and German, is a plus!

When discussing your experience, focus on specific achievements and how your expertise benefited both clients and the company. Highlight important projects, your role in the sales process, and any significant outcomes you contributed to.

Discuss the analytical techniques you use to understand client requirements, including asking probing questions and employing solution mapping. Emphasize your focus on aligning technical outcomes with business objectives and value.

Describe your approach to objections, which typically involves active listening, empathizing with the client's concerns, and providing clarifications or alternative solutions. Share real examples where you successfully addressed objections.

A successful product demonstration should be tailored to the audience. Discuss techniques like customizing content based on the client’s needs, practicing beforehand, and utilizing real-life scenarios to showcase value.

Share a detailed account of a challenging issue you successfully navigated, explaining the steps taken to identify the problem, the solutions proposed, and how your actions benefited the client's business.

Effective communication builds strong relationships with clients and internal teams. Highlight the need for conveying technical concepts clearly, being adaptable to the audience's level, and maintaining open lines of dialogue throughout the sales process.

Focus on your collaborative efforts; share how you supported the sales team during pitches, tailored solutions based on feedback, and contributed to closing deals. Mention how teamwork led to successful outcomes.

Mention proactive strategies like attending industry conferences, participating in webinars, or subscribing to relevant publications. Emphasize your commitment to continuous learning and how it positively impacts your role.

Discuss the structured approach you take for RFI/RFP responses, including gathering requirements, involving technical teams, and accurately formulating solutions that align with the client’s expectations and timelines.

Share your methods for effective task management, like utilizing project management tools, setting deadlines, and communicating with stakeholders to ensure alignment and timely completion of deliverables.