Senior Manager, Renewal Management

Job Summary

A company is looking for a Senior Manager, Renewal Management to lead a team focused on maximizing customer lifetime value through effective renewals.

Key Responsibilities

• Lead and coach a team of Renewal Managers to execute renewal strategies
• Drive predictable revenue growth by managing renewal forecasts and pipeline health
• Guide the team in strategic renewal execution and customer retention efforts

Required Qualifications

• 7+ years in SaaS renewal management, sales, customer success, or account management, with 3+ years in a leadership role
• Proven success in driving recurring revenue and retention through strategic renewals
• Deep understanding of SaaS financial models and customer lifecycle value
• Strong negotiation skills and experience with multi-stakeholder renewal cycles
• Expertise in forecasting and pipeline management using tools like Salesforce