Services Engagement Manager

A Services Engagement Manager at Semperis oversees all aspects of Professional Services engagements, including project management, risk assessment, budget monitoring, and team coordination. They liaise with clients and stakeholders to ensure the project aligns with business objectives and is delivered on time.

While a PMP certification is preferred, it's not mandatory, but candidates should have at least 8 years of experience in a cybersecurity or SaaS environment. Extensive client-facing experience with large enterprise global customers is crucial for success in this role.

Yes, the Services Engagement Manager role at Semperis can be a remote position, but candidates situated in the Eastern time zone are preferred to ensure alignment with team operations.

Skills such as strong organizational abilities, risk management, budget tracking, effective communication, and familiarity with PSA tools like Certinia are highly valuable for a Services Engagement Manager at Semperis.

At Semperis, we prioritize creating an inclusive and supportive workplace, providing ongoing development opportunities to our employees, and fostering a culture that promotes collaboration and growth.

Semperis promotes a culture of being a Force for Good, emphasizing positivity, collaboration, and continuous learning. We believe in seizing opportunities and supporting each team member's professional journey.

The job market outlook for Services Engagement Managers in cybersecurity is robust, with increasing demand for skilled professionals in the field due to the rising focus on cybersecurity threats and the need for management of complex IT projects.

When discussing your project management approach, emphasize your methodology, whether Agile or Waterfall. Highlight how you plan, execute, and close projects effectively, detailing your risk management strategies and communication techniques with stakeholders.

Describe your proactive approach to risk management. Discuss how you identify, assess, and mitigate risks, and perhaps share an example where you implemented a contingency plan to avoid project delays.

Explain your strategies for tracking project budgets, including how you monitor expenses versus initial estimates. Provide an example where your budget management led to successful project delivery without overspending.

Talk about your methods for ensuring that all deliverables meet quality standards. Mention feedback loops, client reviews, and your commitment to continuous improvement as key facets of your quality assurance process.

Emphasize your strong communication skills and how you build rapport with clients. Use examples where you effectively managed client expectations, handled difficult situations, and ensured their satisfaction with project outcomes.

Mention any PSA tools you have experience with, such as Certinia, along with project management software like Asana or Trello. Explain how these tools have helped you streamline project workflows and enhance team collaboration.

Discuss your approach to team meetings and regular check-ins. Highlight open dialogue and creating a collaborative environment where each team member understands their roles and contributions to the project.

Illustrate your commitment to continuous learning by mentioning certifications, trainings, or online courses you've taken. Also, discuss the importance of attending industry conferences and participating in professional networks.

Be prepared to share a case study of a project you led that went particularly well. Discuss your role, the challenges faced, how you overcame them, and the positive feedback received from clients and stakeholders.

Share what drives you, whether it's solving complex problems, helping clients achieve their business objectives, or mentoring team members. Ensure your answer reflects the values and mission of Semperis.