Clinical Account Associate - East

As a Clinical Account Associate at Tempus, you will be at the forefront of transforming healthcare through precision medicine. Your responsibilities will include collaborating with Clinical Account Executives to enhance client engagement, increasing the usage of Tempus’ innovative algorithmic tests among existing customers, and ensuring the successful attainment of sales goals through relationship building and strategic communication.

To succeed as a Clinical Account Associate at Tempus, candidates typically should hold a B.S. in biology, life science, business, or marketing. A background in sales support within healthcare, particularly oncology or pathology, is advantageous. Strong communication skills, extensive market knowledge, and a positive attitude are also essential traits for this dynamic role.

Key skills for the Clinical Account Associate position include the ability to quickly learn genomic and oncology information, excellent customer service capabilities, and strong administrative and organizational skills. A proactive communication style, market insight, and relationship management skills are vital in driving success in this role at Tempus.

The Clinical Account Associate plays a vital role in enhancing patient care through the promotion of Tempus’ innovative genomic testing solutions. By effectively educating healthcare professionals on the benefits of precision medicine and facilitating the use of Tempus’ tools, you will ensure that patients receive the most appropriate treatments tailored to their specific needs.

Yes, the Clinical Account Associate role at Tempus may require travel throughout your designated territory. This is necessary for maintaining relationships with various healthcare providers, attending local conferences, and conducting in-person meetings to promote Tempus solutions effectively.

Tempus fosters a culture rooted in integrity, respect, and collaboration. As a Clinical Account Associate, you will embody these values while engaging with both internal teams and external clients, helping to create a positive impact in the healthcare community through teamwork and shared goals.

Tempus values professional development and provides ample growth opportunities for Clinical Account Associates. As you demonstrate success in your role, you may have opportunities to advance into higher sales positions or specialized roles within the organization, leveraging your experience to further contribute to the mission of advancing precision medicine.

Building strong relationships with healthcare professionals is key to success as a Clinical Account Associate. I would prioritize regular communication and consistent engagement, making sure I understand their needs and providing valuable insights. Establishing trust through reliable service and expert knowledge about Tempus’ offerings will reinforce these relationships.

Identifying upsell opportunities requires a thorough understanding of client needs and existing service usage. I would analyze customer data and interactions to pinpoint areas where enhanced products might benefit their practice, then present tailored solutions highlighting the clinical benefits that align with their patient care goals.

To promote compliance with our molecular information tools, I would conduct training sessions with healthcare teams to educate them on the practical benefits and ease of use of Tempus’ solutions. Regular follow-ups and support would also be essential to ensure they feel confident in utilizing the tools effectively.

Analyzing the competitive landscape involves careful research and data analysis. I would gather information on competitor offerings, market trends, and customer feedback. This data will help to identify our unique value propositions. I would synthesize this information into actionable insights that can help Tempus remain the top choice for our partners.

To meet sales objectives, I would develop a comprehensive business plan detailing my strategies for the territory, including setting specific, measurable goals. Regularly monitoring progress against these goals and adjusting my approach based on performance data would be crucial for staying on track.

Staying updated in the ever-evolving fields of genomics and oncology requires commitment. I would subscribe to industry journals, participate in webinars, and attend relevant conferences. Engaging with colleagues and experts in the field will also ensure I receive timely updates and insights.

Handling difficult client relationships involves patience and active listening. I would work to understand their concerns thoroughly, communicate openly, and collaborate on solutions that will address their issues. Showing empathy and a willingness to resolve conflicts can often transform a challenging relationship into a productive partnership.

I am driven by the impact innovative companies like Tempus can have on patient care and health outcomes. The opportunity to work with cutting-edge technology that directly influences treatment decisions motivates me to contribute positively to the healthcare landscape. Being part of a mission that enhances precision medicine aligns perfectly with my values.

In my previous role, I utilized various data analysis tools to track customer engagement metrics, sales performance, and market trends. By analyzing this data, I developed reports that informed our strategic decisions and helped us refine our sales approaches to better meet client needs, ultimately driving growth.

Teamwork is crucial in the role of a Clinical Account Associate, as collaboration with Clinical Account Executives and other sales positions is essential for achieving collective goals. I believe in leveraging each team member’s strengths, maintaining open communication, and fostering an environment where everyone feels valued and capable of contributing to our success.