User Care Advisor

Job Summary

A company is looking for a User Care Advisor.

Key Responsibilities

• Communicate with customers via phone, email, SMS, and chat
• Provide knowledgeable answers to questions about products, pricing, and availability
• Troubleshoot technical problems and collaborate with internal departments to meet customer needs

Qualifications

• At least 1-2 years of customer service experience preferred
• Conversational level Spanish preferred
• Experience in a customer-facing role
• Experience using Zendesk, Intercom, or related tools
• Experience working in a high-paced environment