Global Customer Success VP

Job Summary

A company is looking for a VP of Global Customer Success.

Key Responsibilities

• Oversee global customer support and ensure high adoption, revenue growth, and retention
• Develop strong customer relationships and drive satisfaction while managing escalations
• Collaborate cross-functionally to enhance customer experience and account growth

Required Qualifications

• 12+ years of enterprise-level customer success experience in a SaaS company
• 10+ years of experience in Customer Success Management leading a global team
• Proven track record in achieving adoption, revenue, and customer satisfaction goals
• BA/BS Degree in a related discipline or equivalent experience
• Experience influencing C-level executives and managing teams effectively