Support Programmer

Job Summary

A company is looking for a Support Programmer to resolve complex software support issues.

Key Responsibilities:

• Investigate and resolve advanced software issues escalated from Tier 1 and Tier 2 support teams
• Debug source code and perform root cause analysis to identify and fix bugs
• Log and track all escalated issues and resolutions using an internal ticketing system

Required Qualifications:

• Associate's or Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience)
• 2+ years of professional programming experience, preferably in a support or maintenance environment
• Proficiency in VB.NET, ASP.NET, and SQL databases
• Proven experience debugging and supporting software applications
• Familiarity with SQL and database troubleshooting