Support Engineer - job 7 of 18

Job Summary

A company is looking for a Support Engineer.

Key Responsibilities

• Handle customer cases and ensure prompt support within SLAs
• Engage with customers to diagnose and resolve issues using a ticketing system
• Contribute to the internal and external product knowledge base and assist in troubleshooting

Required Qualifications

• Interest in learning about open-source databases and related technologies
• Experience in supporting customers in a SaaS environment
• Basic-level knowledge of Linux and networking
• Familiarity with at least one public cloud service (AWS, Google Cloud, Azure)
• Willingness to collaborate and learn from colleagues