Support Agent - job 1 of 2

Job Summary

A company is looking for a Support Agent (Temporary, Fixed-Term).

Key Responsibilities:

• Manage and respond to incoming support tickets from the EC community using an email-based ticketing system
• Resolve approximately 100 tickets per week while maintaining clear and compliant communication
• Collaborate with cross-functional teams to drive resolution for complex customer issues and improve support metrics

Required Qualifications:

• 3-4 years of experience in a customer support or email-based service role
• Proven ability to manage high ticket volumes with attention to quality and compliance
• Experience supporting contractors or gig workers is a plus
• Comfort working independently in a fast-paced, metrics-driven environment
• A strong sense of ownership and ability to identify when to escalate issues