Senior Customer Experience Manager

Job Summary

A company is looking for a Senior CX Partner Manager to oversee outsourced partner operations and enhance customer experience.

Key Responsibilities

• Manage performance of external contact center partners, ensuring SLAs and KPIs are met
• Build and maintain collaborative relationships with partner teams for smooth operations
• Coordinate with cross-functional departments to align performance objectives across the organization

Required Qualifications

• 7+ years of experience managing outsourced technical support in a fast-paced environment
• Proficient in contact center technologies and data analysis
• Leadership experience with a focus on performance improvement
• Proven track record in managing contact center relationships
• Ability to work collaboratively across functions in a high-pressure environment