Senior Support Representative

Job Summary

A company is looking for a Senior Support Representative (CST, Tuesday - Saturday).

Key Responsibilities

• Provide fast and effective customer support primarily via email
• Troubleshoot potential bugs and document feature requests
• Analyze customer data and assist customers in getting started with the product

Required Qualifications

• 5-8 years of experience in customer-facing roles at a SaaS company
• Strong foundational understanding of technical concepts such as single sign-on and billing
• Excellent writing skills to communicate complex subjects clearly
• Organized and self-directed, thriving in an independent work environment
• Familiarity with tools like Help Scout, Stripe, and Mixpanel