Senior Customer Care Supervisor

Job Summary

A company is looking for a Senior Customer Care Supervisor to manage call center customer service agents.

Key Responsibilities:

• Lead and coach a team of 15-25 customer service agents handling inbound calls
• Manage performance metrics and drive continuous improvement in call center productivity
• Provide team motivation and development to maximize sales opportunities and ensure customer satisfaction

Required Qualifications:

• Minimum of 3 years of call center management experience
• Associate's degree or equivalent combination of education and relevant work experience
• Strong supervisory experience including staff development
• Advanced knowledge of Microsoft Office applications
• Proven ability to drive sales through the actions of others