Digital Customer Success Specialist

Job Summary

A company is looking for a Digital Customer Success Specialist to enhance customer value and adoption through digital experiences.

Key Responsibilities

• Develop and implement proactive digital programs to maximize customer value
• Design onboarding programs and create automated adoption nurture campaigns
• Monitor customer usage data to identify churn risks and launch targeted engagement campaigns

Required Qualifications

• 3+ years of customer-facing experience in a B2B SaaS environment
• Experience with digital customer success preferred
• Proficiency in customer communication tools like email automation and in-product messaging
• Demonstrated ability to create and implement customer engagement programs
• Strong project management skills and ability to prioritize multiple initiatives