Clinical Support Engineer

Job Summary

A company is looking for a Clinical Support Engineer to manage escalated incidents related to complex product integrations and customer issues.

Key Responsibilities

• Interact with customers and third-party resources to prioritize and resolve issues
• Provide regular updates to customers and advocate for their needs with engineering and product management
• Analyze incidents for trends and transfer knowledge to support teams through training and documentation

Required Qualifications

• Degree from a Technical College/University or equivalent experience; BS in a technical or clinical discipline preferred
• Certifications such as RN or X-ray with RCIS credentialing, or CNMT for Nuclear Medicine
• 1+ years of support or implementation experience with PACS systems; 3+ years of clinical hospital experience preferred
• Experience with DICOM, HL7, computer networks, SQL scripting, and HTML coding
• Strong understanding of Cardiac catheterization laboratory and/or Nuclear medicine