Senior Analyst, Shared Services

Job Summary

A company is looking for a Shared Services Senior Analyst in the Partner Contact Center.

Key Responsibilities

• Provide Tier II case management support for employee lifecycle issues for US and Canadian partners
• Research, analyze, and resolve cases related to onboarding and HR processes
• Identify and implement process improvements while maintaining compliance with company policies

Required Qualifications

• 3 years of experience in customer service, human resources, or shared services
• 3+ years of experience in research, analysis, and problem-solving in a fast-paced environment
• 1 year of experience identifying continuous improvement opportunities
• 1-2 years of experience advising cross-functional stakeholders
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)