Resident Account Manager

Job Summary

A company is looking for an Account Manager to oversee resident accounts, lease compliance, and reputation management in a remote setting.

Key Responsibilities

• Provide timely and empathetic support to residents via phone and email
• Monitor daily support team metrics and identify areas for improvement
• Ensure compliance with lease terms and local/state rental laws while managing escalated concerns

Required Qualifications

• Minimum of 5 years of property management experience
• In-depth knowledge of lease agreements and resident ledger management
• Strong understanding of local and state landlord-tenant laws
• Proven ability to manage escalations and resolve complex resident issues
• Experience overseeing and training support teams