Remote Service Desk Technician

Job Summary

A company is looking for a Remote Service Desk professional.

Key Responsibilities

• Provide first and second level support for users with technical problems, requests, or questions
• Utilize troubleshooting skills to deliver concise solutions and technical guidance to various locations
• Log incidents and resolutions accurately into the service management database while adhering to Service Level Agreements

Required Qualifications

• Bachelor's degree or equivalent experience
• 1 year of technical support or IT experience
• Understanding of Microsoft products and ability to diagnose software and hardware issues
• General understanding of Retail Systems
• Ability to manage multiple tasks simultaneously