Seasonal Remote Customer Service Representative

Job Summary

A company is looking for a Seasonal Remote Customer Service Representative.

Key Responsibilities

• Guide and empower customers through benefits enrollment decisions
• Deliver excellence by meeting performance goals and maintaining a high call quality score
• Provide reliable support throughout the open enrollment season to ensure positive customer experiences

Required Qualifications

• Minimum of two years of combined experience in customer service and professional office settings
• Dedicated, private home workspace with a hard-wired internet connection of at least 50 Mbps
• Commitment to 100% attendance from October through December, including mandatory overtime and potential Saturdays
• Ability to keep the laptop camera on during the entire 4-week training period
• High school diploma or equivalent required