Patient Experience Specialist - job 1 of 2

Job Summary

A company is looking for a Patient Experience Specialist to join their healthcare billing team.

Key Responsibilities:

• Provide inbound support to patients regarding medical bills and insurance claims
• Conduct outbound calls to collect payments and reconcile accounts
• Perform administrative duties including updating patient information and ensuring compliance with regulations

Required Qualifications:

• High school diploma or GED
• 1+ years of experience in a healthcare customer service role or clinical front office
• Understanding of billing software and electronic medical record systems
• General knowledge of medical billing and insurance
• Ability to handle sensitive conversations with empathy and professionalism