Participant Advocate - job 1 of 4

Job Summary

A company is looking for a Participant Advocate I to provide excellent service and support to participants.

Key Responsibilities

• Assist customers with inquiries via phone, email, and other service channels
• Educate participants about their IRS regulated benefits and complete 80-100 transactions daily
• Maintain adherence to performance goals and follow best practices for handling sensitive information

Required Qualifications

• 1 year of customer service or caretaker experience
• Ability to communicate IRS benefits in simple terms
• Strong organizational and time management skills
• Consistent attendance and ability to multi-task
• Great phone personality and a passion for helping people