Online Chat Support Agent

Online Chat Support AgentMadrid Insurance Services Inc.Location: Remote

Madrid Insurance Services Inc. is a privately owned, independent insurance agency based. They specialize in providing a wide range of personal and commercial insurance products, with a particular focus on auto, home, and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates. They collaborate with over 40 insurance carriers to offer clients the best possible coverage options. Customer reviews highlight the agency’s responsiveness and dedication to finding optimal insurance solutions.
Job Type:Full-timeResponsibilities
• Provide exceptional online chat support to clients seeking insurance information assistance.
• Respond promptly to customer inquiries through the chat platform.
• Help clients understand their insurance coverage options and answer any questions they may have.
• Assist with claims and policy inquiries, ensuring timely resolution of customer concerns.
• Collaborate with other team members to ensure customer satisfaction and optimize service quality.
• Document customer interactions and follow up as necessary, maintaining accurate records.
• Stay updated on the company’s products and industry trends to provide informed support.
• Work towards achieving personal and team performance targets.
Essential Qualifications
• High School Diploma or equivalent.
• Exceptional written communication skills, with a focus on clarity and professionalism.
• Strong problem-solving abilities and a customer-oriented approach.
• Ability to work efficiently in a fast-paced environment.
• Basic computer proficiency, including experience with chat platforms and customer management systems.
Desired Experience
• Previous experience in customer service or online support, preferably in the insurance industry.
• Familiarity with insurance products and terms is a plus.
• Experience using chat support software and CRM tools.
Benefits
• Competitive daily salary based on experience.
• Opportunity for career growth within a supportive team environment.
• Comprehensive training on insurance products and service techniques.
• Flexible working hours to accommodate personal commitments.