Operations Service Manager

Job Summary

A company is looking for an Operations Service Manager to support life and safety customers in a remote environment.

Key Responsibilities

• Analyze customer/network outage trends and implement mitigation strategies
• Provide support and guidance on service assurance and service delivery processes
• Manage customer interactions from order through billing to ensure satisfaction

Required Qualifications

• Bachelor's Degree
• 10+ years in the telecommunications industry
• Leadership experience in a similar role supporting PSAP 911, Enterprise, or Wholesale customer base
• Extensive knowledge of TDM and IP-based voice and data services
• Knowledge of Public Safety rules and regulations