Member Services Manager

Job Summary

A company is looking for a Member Services Manager to lead their Member Services team.

Key Responsibilities

• Oversee and support a team of Member Services Coordinators to ensure excellent member support
• Set team goals, track performance, and ensure compliance with service standards
• Utilize data and feedback to improve processes and enhance member satisfaction

Required Qualifications

• Bachelor's degree or equivalent experience; RD certification is a plus
• 5+ years in Customer or Member Services, with at least 2 years in a leadership role
• Experience in Healthcare, Digital Health, or startup environments preferred
• Data-driven with the ability to identify trends and guide team performance
• Familiarity with CRM and support tools