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Technical Support Engineer - job 0 of 50

Job Summary

A company is looking for a Technical Support Engineer to provide technical assistance and support related to their products.

Key Responsibilities
  • Provide support to troubleshoot and resolve technical issues reported by customers and team members
  • Identify bugs, test, reproduce, report, and collaborate with escalation engineers for fixes
  • Assist in creating documentation and training material for internal and external support content
Required Qualifications
  • Minimum 3-5 years of Tier II level Technical Support and Customer Service experience
  • Bachelor's degree in Computer or Electronic and Communication Engineering or equivalent preferred
  • Experience with room-based videoconferencing, VoIP, and SIP/H323 protocols
  • Knowledge of firewall and networking
  • CCNA, Network+, or SSCA SIP certification or equivalent experience required

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 10, 2025

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