Florida Licensed Customer Service Advisor

Job Summary

A company is looking for a Customer Service Advisor Trainee.

Key Responsibilities

• Assist customers, agents, and third parties with policy inquiries and changes, billing questions, and technical support
• Process policy change requests and ensure accurate documentation of account notes
• Deliver first call resolution and maintain positive interactions with customers and agents

Required Qualifications

• High school diploma or GED required
• Resident Property and Casualty or Personal Lines Insurance License preferred
• Bachelor's degree from an accredited four-year college or university is a plus
• Prior insurance and/or call center experience preferred
• Flexibility and ability to work under pressure