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Job details

Customer Success Director - job 11 of 11

Job Summary

A company is looking for a Customer Success Director to lead the customer experience for their SaaS platform.

Key Responsibilities
  • Define and execute the vision and strategy for the Customer Experience organization
  • Oversee the entire customer journey, ensuring a seamless experience from sales to renewal
  • Develop and mentor high-performance teams in Customer Success, Implementation, and Support
Required Qualifications
  • At least 10 years of experience in Customer Success or similar roles, with 3 years in management
  • Experience with SaaS solutions across various roles and industries
  • Deep understanding of software business and go-to-market strategies
  • Proven ability to build rapport with stakeholders at all levels
  • Experience in increasing customer satisfaction and retention in a SaaS environment

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 10, 2025

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