Customer Service Escalations Coordinator

Job Summary

A company is looking for a VR CAT Escalations Ops Senior Coordinator.

Key Responsibilities

• Assist agents with customer de-escalations over the phone
• Collaborate with multiple departments within the VR experience
• Adapt and thrive in a dynamic, fast-paced environment while making sound decisions

Required Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• At least 1 year of Loss Mitigation or Collections experience