Contact Services Operations Specialist

Job Summary

A company is looking for a Contact Services Operations Specialist.

Key Responsibilities

• Assist with staffing ticket management and create and distribute reports
• Serve as a Subject Matter Expert for contact center standard operating policies and procedures
• Act as a point of contact for support staff regarding workflows and projects

Required Qualifications

• 1+ year experience in a virtual contact center environment
• Knowledge of Microsoft Office products (Excel, Word, Outlook)
• Ability to work evenings and weekends (Friday, Saturday, and Sunday)
• Time management and customer service skills