Customer Experience Engagement Lead

Job Summary

A company is looking for a Customer Experience Engagement Lead.

Key Responsibilities

• Lead and manage complex customer engagements, ensuring a proactive experience for large accounts
• Establish and execute a customer engagement strategy aligned with team goals
• Coordinate and manage customer issues, ensuring resolution and strategic insights for executive sponsored accounts

Required Qualifications

• Bachelor's Degree in a relevant field and 8+ years of experience in customer engagement or related areas
• 3+ years of experience in a B2B customer-facing role managing complex relationships
• Experience with strategic planning and operational efficiency
• Ability to work independently while seeking guidance when necessary
• Understanding of Microsoft's commercial business solutions and the partner ecosystem