Customer Credit Representative

Job Summary

A company is looking for a Customer Credit Representative (CSR-1) to provide exceptional customer service and respond to inquiries.

Key Responsibilities

• Respond to customer inquiries regarding billing, collections, pay agreements, and account maintenance
• Update and maintain customer account records accurately
• Direct calls to appropriate work groups and adhere to company guidelines and performance metrics

Required Qualifications

• High school diploma or equivalent
• Basic computer and keyboarding skills
• Basic math skills
• 6 months of experience as a Customer Credit Representative meeting performance metrics
• Able to receive direction and take appropriate action