Bilingual Program Support Representative

Job Summary

A company is looking for a Program Support Representative - Bilingual.

Key Responsibilities:

• Provide frontline support to RPM patients, internal Care Navigators, and Practices
• Troubleshoot device problems, app connectivity, and Bluetooth pairing (iOS/Android)
• Liaise with device manufacturers to coordinate warranty replacements

Required Qualifications:

• Full fluency in both Spanish and English
• 4+ years of experience in customer support (healthcare or cellular industries preferred)
• Technical fluency with iOS, Android, Bluetooth, and app platforms
• Genuine empathy and a deep drive to help others
• Comfort working independently in a remote setting