Bilingual Customer Support Coordinator

Job Summary

A company is looking for a Customer Support Coordinator - Bilingual (English/French).

Key Responsibilities:

• Provide inbound and outbound call support in both English and French, addressing customer inquiries and resolving issues
• Monitor live trips, assist with urgent support requests, and manage unexpected events to ensure smooth operations
• Build and maintain positive customer relationships, educate on DOT regulations, and follow up to confirm satisfaction

Required Qualifications:

• Fluent in both English and French
• 1-2 years of customer service or logistics coordination experience, preferably in transportation or hospitality
• Strong organizational skills and ability to multitask effectively
• Willingness to adapt to changing priorities and learn new systems or processes
• Customer-focused mindset with a commitment to delivering exceptional service