Tier 1 Service Desk Engineer

Job Summary

A company is looking for a Tier 1 Service Desk Engineer - Contractor.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and ticketing systems
• Troubleshoot and resolve hardware, software, and network issues in a multi-tenant Azure environment
• Document and track all support requests and resolutions in SolarWinds and Jira

Qualifications:

• Associate's degree in information technology, Computer Science, or a related field (or equivalent experience)
• Previous experience in a technical support role, preferably in a healthcare or TPA environment
• Familiarity with Azure, Azure Virtual Desktop (AVD), and multi-tenant environments
• Experience with SolarWinds, Jira, and VoIP phone systems
• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar (preferred)