Baggage Service Agent

Job Summary

A company is looking for a Baggage Specialist.

Key Responsibilities

• Resolve baggage issues and evaluate the impact of delays and lost bags
• Liaison with Guest Empowerment Team and stations to resolve mishandled baggage issues
• Monitor email correspondence regarding delayed and lost baggage and coordinate delivery fees

Required Qualifications

• High School Diploma or GED
• Two years of airline customer service experience
• Experience in a Baggage Service Office or similar role
• Ability to work flexible shift hours, including nights and weekends
• Legally eligible to work in the country of the position