Remote Employee Benefits Advocate

Job Summary

A company is looking for an Employee Benefits Service Center Advocate to support clients by handling calls regarding employee benefit enrollment.

Key Responsibilities

• Answer inbound calls professionally and positively while documenting call details
• Respond accurately to inquiries and ensure compliance in processing transactions
• Take accountability for the entire process from receipt of work to resolution

Required Qualifications, Training, and Education

• Prior service center and/or customer service experience is required
• Experience in benefit administration, insurance brokerage, or insurance provider is preferred
• Strong customer-centric mindset and comfort with technology
• Must have internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
• Comprehensive training will be provided prior to going live