Customer Care Representative - job 4 of 36

Job Summary

A company is looking for a Customer Care Representative to provide telephonic support in various areas of customer assistance.

Key Responsibilities

• Assist families in finding child/elder care resources and support customers with employer-based tuition assistance programs
• Handle frequent inbound and outbound phone calls throughout the workday
• Utilize various computer-based case management systems for customer support

Required Qualifications

• High School Diploma
• Minimum 1 year of customer service experience preferred
• Proficiency in Microsoft Office, primarily Outlook
• Telephonic troubleshooting ability
• Schedule flexibility, including evenings, weekends, and partial holiday coverage