Operations Manager

As an Operations Manager at America’s #1 Fastest Growing Flooring Company, you will oversee daily operations, lead project teams, and ensure the successful execution of installation and service projects. Your focus will be on driving operational excellence and ensuring customer satisfaction.

Candidates for the Operations Manager position at America’s #1 Fastest Growing Flooring Company should have 5 to 10 years’ experience in team management and project management, with a proven track record in managing cross-functional teams. A Bachelor’s degree in Business Administration or Operations Management is preferred.

The Operations Manager ensures customer satisfaction by actively addressing service issues, promoting timely resolutions, and maintaining the company’s commitment to five-star customer experiences. Building strong relationships with customers and team members is essential.

The Operations Manager will oversee production, lead and develop teams, drive operational excellence by monitoring KPIs, and cultivate strong relationships with customers and team members, all while ensuring timely delivery and superior quality of service.

As an Operations Manager at America’s #1 Fastest Growing Flooring Company, you can expect benefits such as medical coverage, paid vacation days, a 401(k) plan, and an engaging work environment with a casual dress code.

Preferred experience for the Operations Manager role includes at least five years in project management, experience managing home improvement teams, and proficiency with CRM software and tools, alongside certifications in Six Sigma or Lean Management.

The Operations Manager plays a crucial role in the company’s growth by optimizing processes, fostering team development, and ensuring customer satisfaction, all of which contribute to a higher quality of service and increased customer loyalty.

When discussing your experience, focus on specific instances where you've successfully led cross-functional teams, highlighting any challenges faced and how you overcame them to achieve unity and success in fulfilling project goals.

In a fast-paced environment, it's crucial to evaluate tasks based on urgency and impact. Share strategies like using prioritization frameworks or tools to manage time effectively while ensuring that critical goals are met consistently.

Effective communication is essential. Discuss your approach to fostering open communication, using tools or platforms that work for the team, holding regular meetings, and encouraging feedback to keep everyone aligned and motivated.

Describe your systematic approach to tackling service issues. Emphasize active listening, quickly assessing the situation, providing timely resolutions, and implementing feedback mechanisms to prevent future issues and ensure ongoing satisfaction.

Share specific examples of how you've identified areas for process improvement, the steps taken to implement changes, and the tangible results achieved. Highlight methodologies used, such as Lean or Six Sigma, if relevant.

Discuss instances where you've actively mentored team members, provided training opportunities, or helped individuals grow into new roles, emphasizing the positive impact on team morale and productivity.

Explain your process for identifying relevant KPIs, how you gather data, analyze trends, and the actions you take to adjust operations based on findings. Mention any tools or software you find helpful in this regard.

Share your personal connection or passion for the home improvement sector. Discuss how helping customers enhance their spaces inspires you, and how this drives your commitment to operational excellence.

Touch on methods for relationship-building such as regular check-ins, transparency, showing appreciation, and creating a sense of partnership that aligns goals with the interests of stakeholders and the company.

In a casual work environment, a balance of professionalism and approachability is key. Describe how you create an inviting atmosphere while maintaining focus on goals and maintaining accountability to ensure team success.