Branch Manager (Denver Expereince Center) (FULL TIME ON SITE)

To qualify for the Branch Manager position at First Tech, candidates should ideally possess a bachelor’s degree and have a minimum of 3 years of experience in retail operations. Additionally, at least 2 years of experience in leading teams, particularly in the sales sector, is preferred. Strong people management skills, familiarity with CRM software, and proficiency in Microsoft Office Suite are also essential.

A Branch Manager at First Tech oversees all daily operations at the Experience Center, focusing on enhancing member relationships and ensuring outstanding service levels. Responsibilities include coaching staff, resolving escalated issues, analyzing KPIs for strategic improvements, and maintaining operational standards. Collaboration with different teams to resolve member issues is also key.

The salary range for the Branch Manager position at First Tech is between $71,000 and $83,000 annually, complemented with a quarterly incentive plan. This competitive compensation reflects the importance of the role and rewards the successful management of team performance and member satisfaction.

A Branch Manager at First Tech will experience a supportive and engaging work environment. This full-time on-site role encourages collaboration among team members and provides opportunities for professional growth and development. The focus is on creating a positive atmosphere that promotes high performance and excellent member service.

First Tech provides a comprehensive benefits package, including traditional medical, dental, and vision coverage, a 401K matching plan, and the opportunity to accrue up to 17 days of Paid Time Off during your first year. You will also enjoy 11 paid federal holidays and special pricing on various lending products.

As a Branch Manager at First Tech, you'll be responsible for addressing escalated member issues effectively. It's crucial to listen actively, evaluate the situation thoroughly, and communicate resolution steps promptly. Using your strong communication skills and analytical abilities will help you restore member satisfaction and uphold First Tech’s service standards.

While not a strict requirement, prior experience in financial services is highly preferred for the Branch Manager position at First Tech. Familiarity with financial operations, customer relations, and compliance issues can greatly enhance a candidate's ability to excel in this role, especially in managing member relationships and operational tasks.

To manage team performance effectively, I establish clear performance expectations and conduct regular feedback sessions. I emphasize open communication and set up individual development plans to help each team member enhance their skills and achieve their goals.

My experience with KPIs involves regularly reviewing performance metrics to identify areas needing improvement. I analyze trends in member feedback and operational efficiency, adjusting strategies to align with organizational goals and enhance member satisfaction.

When resolving member escalations, I prioritize empathy and active listening to understand the issue fully. I focus on finding a solution that not only addresses the member's concern but also restores their trust in our services, ensuring timely communication throughout the process.

To keep my team engaged and motivated, I foster a culture of recognition and appreciation. I celebrate team achievements and encourage professional development through training opportunities, thereby creating an environment where employees feel valued and inspired.

My approach to coaching involves understanding each team member’s learning style and customizing support accordingly. I provide constructive feedback, involve them in problem-solving, and create opportunities for them to take on new responsibilities to build their confidence.

I handle vendor relationships by maintaining clear communication and fostering collaboration. I ensure the vendors understand our operational needs and performance standards, facilitating regular check-ins to assess service quality and address issues proactively.

To promote strong member relationships, I emphasize personalized interactions, actively seek feedback, and ensure our services align with their needs. I also propose initiatives to engage members through community involvement and informative events that add value to their experience.

In implementing a change initiative, I first communicated the rationale and benefits to my team. I involved them in the planning process to gain their insights and foster buy-in. Through continued support and adjustment based on feedback, the initiative was embraced and led to improved service levels.

To maintain operational compliance, I ensure all team members are trained on relevant policies and procedures. Regular audits, self-assessments, and ongoing education in compliance matters are crucial to staying aligned with regulations and best practices.

My leadership style is collaborative and supportive, focusing on empowering team members to take initiative while providing the guidance they need. I believe in fostering a culture of open communication and adaptability to drive our collective success.